FAQ

HomeFAQ
Delivery & Shipping
Where do you ship?
We ship anywhere in the contiguous US. Join our mailing list for updates as we expand internationally.
When will my order ship?
U.S. Orders: In-stock non-furniture items are typically fulfilled and shipped out within 2-3 business days unless otherwise noted on the website. Please note that orders placed on a Friday may not ship until Monday. NOTE: Due to International supply chain disruptions, our Signature Crates are experiencing shipping delays. While our Crates typically ship within a 1-2 week window, orders may experience additional shipping delays of up to 4 weeks Crates are delivered in the order they are purchased, secure yours now to ensure the earliest delivery. Canada Orders: In-stock non-furniture items are typically fulfilled and shipped out within 2-7 business days unless otherwise noted on the website. Once the package has left the United States, it’s estimated to deliver to you within 10-14 business days. Please note that expedited shipping to Canada is not available at this time.
Do you ship to PO Boxes?
We don’t ship to PO Boxes.
My tracking isn't working.
Oh no! We’re sorry. It can take 1-2 business days for tracking numbers to activate. If it’s still not working after a couple days, just e-mail us at [email protected] and we’ll track down your order.
How can I change my shipping address?
We try to process orders very quickly, but please email us at [email protected] and we’ll do our best to have the address updated before it is sent out.
Return Policy
How do I place a return or exchange?
We always want you to love your items as much as we do! That said, if something isn’t right or you’re not completely satisfied, we're happy to initiate the return process on non-furniture items as long as it’s within 30 days. Just go to returns.fablepets.com and follow the prompts to download a prepaid shipping label.
What is your return policy?
We understand things don’t always work out. So we give you 30 days to return non-furniture items, no questions asked. If you have an issue after 30 days, please e-mail us at [email protected] and we will do our best to make it right. Please note that because crates are large furniture items, they are non-refundable.
How long does it take to process a return?
For most items, it typically takes 1 week to process a return. Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.
I received the wrong product, what do I do?
Please e-mail us at [email protected] with a photo of what was received and we’ll take care of it right away.